Five Reasons for Choosing an Independent Business Over a Franchise

1. More personalized service

Independent businesses often have more freedom to tailor their service to the individual customer rather than following a standardized corporate process. You're more likely to be treated as a customer with a specific need rather than simply another transaction.

2. Directly accountable

With an independent business, the person who owns the company is often much closer to the day-to-day operation. If something goes wrong, there can be a clear person who is invested in making it right.

3. More incentive to earn your loyalty

An independent business often depends heavily on its reputation and repeat customers. Your review, referral, and continued business can have a meaningful impact, creating a strong incentive to provide excellent service.

4. Better value

Franchise fees, royalties, advertising costs, and corporate overhead have to be paid somehow. An independent business doesn't have those same franchise-related expenses, allowing it to compete more aggressively on price, service, quality, and value.

5. Higher quality work

Anybody can buy or own a franchise. Owners can come in off the street, get trained for 2 weeks and start working on YOUR valuable equipment. Most independent repair shops are owned by people with years or decades of real-world experience in the field.  

The bottom line: independent repair providers offer better service, higher-quality work and better value than corporate-owned franchises... just like YOUR practice.